Folk Club Privacy Policy

Last Updated- 11th May, 2008

Townsville Folk and Acoustic Music Club Inc. Privacy Policy

Townsville Folk and Acoustic Music Club, Inc. (the “Organisation”) is committed to complying with all laws intended to protect your right of privacy. This Privacy Policy describes (i) the type of information about you that we collect; and (ii) the Organisation’s practices with respect to gathering and disseminating information about you. This Privacy Policy was established within the context of our Townsville Folk and Acoustic Music Club Website and the potential for gathering personal information within electronic media; however, this Policy is not limited to the Townsville Folk and Acoustic Music Club Website. Our Privacy Policy applies whenever you and the Organisation interact and there is a possibility that during such interaction, we may acquire certain information about you.

The Organisation may, but is not obligated to, update this Privacy Policy from time to time. You should review this Privacy Policy periodically to familiarize yourself with the most current version. Any changes to this Privacy Policy will become effective upon the “Updated” date above. Your purchase of tickets or other merchandise from us constitutes your acceptance of the Privacy Policy then in effect.

1. How And When Does the Organisation Collect Non-Public Personal Information?

In the course of selling tickets or other merchandise, we may collect and maintain certain nonpublic personal information that will help us to efficiently perform various transactions. In addition, we may be required to share your personal information with certain entertainment organizations and venues (an “Event Host”) as part of our contractual relationship with them. Of course, if you wish to purchase tickets to an event and remain anonymous, you can purchase your tickets in person, directly through the event.

We do not collect personal information (such as names, addresses, phone numbers, email addresses or credit card numbers) about you except when you specifically provide your information on a voluntary basis. Your personal information may be collected as you:

Become a registered user of the Townsville Folk and Acoustic Music Club Website
Purchase tickets or admission to an event or venue
Sign-up or subscribe for products or services that we may periodically make available
Participate in a special promotion or competition

2. How And When Does the Organisation Use Non-Public Personal Information?

The Organisation may utilize your personal information in several discrete ways.

If you are purchasing tickets or admission to an event or venue, the Organisation utilizes your personal information to complete the purchase transaction and to communicate with you about your ticket order, ticket delivery or other inquiry.
In addition, whenever you purchase tickets or admission to an event or venue through our online checkout system you may be required to share your personal information with PayPal for the purposes of completing that transaction. PayPal is governed by it's own PayPal privacy policy and you are encouraged to review their policy and become familure with it. PayPal does not share your bank account or credit card details with the organisation. PayPal does however provide the organisation with contact, for example name, email address and phone number, and purchasing order information, for example number and type of tickets purchased, for the purpose of the transaction.
Finally, we may occasionally contact you, typically by email, to notify you of information that might affect your event experience, or to notify you of event cancellations, or errors in your order.

3. How Long Is Your Personal Information Retained?

If you are a registered user of our Website, we may retain your information as long as you maintain your registered status. If you purchase tickets or other merchandise using a credit card, we will retain your information for a length of time reasonably necessary to process any future transactions related to your purchases, including refunds and charge backs. We occasionally purge our computer system of information relating to visitors of our Website and their past transactions.

4. Consent/Choice Statement

We do not sell or rent personal information about our on-line customers, registered website users or newsletter recipients to any third parties at this time.

5. Data Quality and Security Statement

We use data security systems to encrypt your personal information to reduce the risk that your information will be obtained by unauthorized persons. Our electronic security measures are complemented by the physical security of our facilities and limited access to certain critical areas, such as our computer locations. However, because of the increasing sophistication of computer hackers and others who would seek to invade our computer systems for the purpose of stealing information, damaging our systems or denying our systems’ ability to operate effectively to safeguard personal and financial information as intended, we make no promises as to the security of personal information in our possession or the impenetrability of our computer systems under unusual circumstances or our computer system’s resilience to future sophisticated attacks.

6. When Might Information Be Disclosed As A Matter Of Law? We may disclose non-public personal information to unrelated parties in special cases when we have reason to believe that that disclosure is necessary to identify, contact, or bring legal action against a person or persons who may be causing injury to, or interference with, the rights or property of the Organisation (including our Website), computer users accessing our Website, or any third party. In addition, we may disclose information about individuals who access our Website to law enforcement agencies, judicial or government authorities, or to other individuals or entities in response to subpoenas, court orders, or other legal processes.

7. Links To / From Other Sites Our Website contains links to other Internet websites which we do not operate and, conversely, other Internet websites may contain links to our Website. We are not aware of and are not responsible for the privacy policies, practices, or content of such other websites. We encourage visitors to read and become familiar with the privacy policies maintained by such other websites.

8. Information of Minors & Children. We do not target our Website or our products or merchandise for sale on our Website to children, and our Website does not seek to collect contact information from children under the age of 18. If you are under the age of 18, please do not email us, contact our Website, attempt to use our Website, submit information to our Website, or ask us to email you. If you are under the age of 18, you should get permission from a parent or guardian before you email our Website, contact our Website, attempt to use our Website, submit information to our Website, or ask us to email you.

The Commonwealth Privacy Act 1998 implements strict privacy protection which Commonwealth and government agencies must observe when collecting, storing, using and disclosing personal information. Other Commonwealth laws contain privacy provisions relating to information about health insurance claims, data matching, information about old criminal convictions and personal information disclosed by telecommunications companies. The Privacy Act applies to the private sector only with respect to tax file numbers and consumer credit information. The Federal Privacy Commissioner has encouraged Australian businesses to develop voluntary industry codes of conduct to meet privacy standards. In February 1998, the Commissioner issued a document entitled "National Principles for the Fair Handling of Personal Information." The National Principles are based on the OECD Guidelines. These Principles address the collection, use, and disclosure of data; data quality and security; openness, access and correction; identifiers, anonymity, trans-border data flows and sensitive information. In December 1998, the Federal Government announced that it intends to enact legislation to strengthen self-regulatory privacy protection in the private sector. They also announced that the legislation that will be introduced would be based on the National Principles. The Organisation is committed to adherence to industry codes of conduct and/or legislation that will be required to process data in Australia and respects the privacy rights of the citizens of Australia.